Privacy Policy
At Interview Ascent, located in the vibrant tech hub of Seattle, Washington, and operating under the name Ascent Career Solutions LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, services, and courses related to interview preparation and career development. This policy is effective as of October 26, 2023.
1. Information Collection
We collect several types of information to provide and improve our services, including:
- Personal Information: This includes your name, email address, phone number, professional background, and any other information you voluntarily provide when you register for our courses, subscribe to our newsletter, or contact us. For example, when you sign up for the "Ace the Tech Interview" course, we collect your name and email to manage your enrollment and provide course updates.
- Payment Information: When you purchase a course or coaching service, we collect payment information, such as credit card details, through our secure payment gateway provider, Stripe. We do not store your full credit card information on our servers.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, pages visited, and time spent on our site. We use Google Analytics to track this data, which helps us understand user behavior and improve our website's performance.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, analyze website traffic, and personalize content. You can control cookies through your browser settings. For more details, please see our Cookie Policy.
2. Use of Information
We use the collected information for various purposes, including:
- Providing and Improving Services: We use your information to deliver our courses and coaching services, personalize your learning experience, and improve the quality of our offerings. For instance, your feedback on our "Behavioral Interview Mastery" course helps us refine the curriculum for future participants.
- Communication: We use your email address to send you important updates about your courses, newsletters, promotional offers, and respond to your inquiries. We may also send you personalized career advice based on your stated interests and professional background.
- Marketing: With your consent, we may send you marketing communications about new courses, special promotions, and other career-related resources that we believe may be of interest to you. You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails.
- Analytics: We use usage data and cookies to analyze website traffic, understand user behavior, and improve our website's functionality and user experience. This data helps us identify popular content, optimize page load times, and troubleshoot technical issues.
- Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders, or to enforce our Terms and Conditions.
3. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use industry-standard encryption protocols (SSL/TLS) to protect sensitive data transmitted online, such as payment information and login credentials.
- Access Controls: We restrict access to your personal information to authorized employees and contractors who need to know the information to provide our services. All personnel with access to personal data are trained on data protection best practices.
- Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks. We also engage third-party security experts to perform penetration testing and security reviews.
- Data Minimization: We only collect and retain the minimum amount of personal information necessary to fulfill the purposes outlined in this Privacy Policy. We regularly review our data retention policies to ensure that we do not keep data longer than necessary.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
4. Disclosure of Information
We may disclose your personal information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, send emails, and provide other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. For example, we use Mailchimp to manage our email marketing and send newsletters to our subscribers.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so. For example, if you participate in a case study or provide a testimonial, we will ask for your permission to share your name and feedback on our website.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at privacy@interviewascent.com. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.
6. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes to this policy will be communicated via email to our registered users.
7. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Privacy Officer
Ascent Career Solutions LLC (Interview Ascent)
800 Fifth Avenue, Suite 4100
Seattle, WA 98104
Email: privacy@interviewascent.com
Phone: (206) 555-0123